1. Information We Collect

PCAC collects various types of information to provide our services effectively:

Personal Information

• Name, contact details, and professional credentials
• Business address and contact information
• Licenses and registration numbers
• Bank account details for fee processing
• Government-issued identification documents

Property-Related Information

• Property listings and details
• Transaction history and records
• Client preferences and requirements
• Market analysis data

Technical Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide property consultancy services and facilitate transactions
• Verification: To authenticate and verify member credentials
• Communication: To send important updates, newsletters, and service notifications
• Legal Compliance: To meet regulatory requirements and legal obligations
• Security: To protect against fraud and ensure platform safety
• Improvement: To enhance our services and user experience

3. Information Sharing

PCAC may share your information under specific circumstances:

With Consent

• When you explicitly authorize sharing with other members
• For property transactions with client approval
• For professional networking purposes

Legal Requirements

• When required by law or court order
• To government authorities for regulatory compliance
• To prevent fraud or illegal activities
• To protect our rights and property

Service Providers

• Payment processors for fee collection
• Cloud hosting providers for data storage
• Email service providers for communications
• Analytics providers for website optimization

4. Data Security

PCAC implements comprehensive security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Access Control: Restricted access to sensitive information
• Regular Audits: Periodic security assessments and updates
• Employee Training: Staff education on data protection practices
• Breach Protocol: Established procedures for security incidents

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and usage patterns
• Personalize content and recommendations
• Improve website functionality and performance

You can control cookies through your browser settings, though this may affect website functionality.

6. Data Retention

We retain information for different periods based on purpose and legal requirements:

• Active Members: Retained throughout membership period
• Financial Records: 7 years for tax and audit purposes
• Transaction Data: 10 years for legal compliance
• Website Analytics: 2 years for performance analysis
• Deleted Accounts: 30 days for backup recovery

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request copies of your personal information
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of personal data (where legally permitted)
• Portability: Transfer data to other services
• Objection: Restrict processing of your information
• Complaint: Report concerns to data protection authorities

8. Children's Privacy

PCAC services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will promptly delete the information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and adequacy decisions where required.

10. Marketing Communications

We may send you marketing communications about:

• Association updates and announcements
• Industry news and market insights
• Professional development opportunities
• Relevant property services and offers

You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails.

11. Website Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

12. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Changes will be communicated through:

• Website notifications
• Email announcements to members
• Association publications

Continued use of our services after policy changes constitutes acceptance of the updated terms.

13. Contact Information

For privacy-related questions or to exercise your rights, please contact:

14. Grievance Redressal

If you have concerns about our privacy practices, you can:

• Contact our Data Protection Officer
• File a complaint with the association board
• Approach the relevant data protection authority
• Seek legal recourse in appropriate courts